On February 14, AmericaServes conducted its annual National In-Practice Review (IPR) in Arlington.  Representatives from all 17 networks in 12 states and the District of Columbia attended.  North Carolina was well represented, with Directors from its four networks in attendance.  NC presented a panel, providing an excellent example for the seamless care that results when the four networks are interconnected as they were this past fall when Hurricane Florence hit the eastern part of the state.  Even though NCServes Coastal offices were evacuated, staff from the other NC networks stepped in and responded to the 207 requests for disaster-related services.  According to Brandon Wilson, Network Director, NCServes – Western, There was no hesitation in reaching out our hand to support; our sister networks are family, and we are all working together to continue our service.  Of the 207 requests, 173 came from eastern NC, the hardest hit area in the State—94% of these requests have been closed.

AmericaServes got its start in NC in 2015 with the establishment of NCServes – Metrolina in the Charlotte area.  It has expanded since then to NCServes – Central Carolina, NCServes – Coastal, and NCServes – Western.  From 2015 to 2018, NCServes received 19,623 requests. From 2015 to 2017, 69% of the requests were resolved successfully within an average of 20.8 days.  In 2018, 73% of the requests were resolved successfully, within an average of 15.1 days.

Seated at table, from left to right:

  • Sheri Badger, Disability Integration Specialist, Division of Emergency Management, NC Department of Public Safety
  • David Laws, Service for the Armed Forces Officer, American Red Cross
  • Paul Berry, Network Director, NCServes – Central Carolina and USO of North Carolina
  • Brandon Wilson, Network Director, NCServes – Western and Asheville-Buncombe Community Christian Ministry
  • Lindsay Gress, Career Center Manager, NCWorks, Division of Workforce Solutions, NC Department of Commerce
  • Jerrick Vernon, Network Director, NCServes – Coastal and Eastern Carolina Human Services Agency


More photos from the IPR:

Before this groundbreaking network, service members, veterans, and their families faced a fragmented health and human services system and were unable to receive the right care within a reasonable amount of time.  Today, NCServes provides the coordinated network and technology needed to connect veterans and their families to the resources they need, while allowing for the tracking of system-wide outcomes that support system improvement.  Because this coordinated system of care created should be the standard in how we serve all North Carolinians, North Carolina has leveraged NCServes and expanded its scope to create a statewide coordinated network serving all North Carolinians.