On January 10, NCServes Coastal, one of four NCServes networks in the State, celebrated its second annual In-Practice Review at City Hall in Jacksonville. Community stakeholders and providers across 20 counties came together to celebrate two years of growth and success. The network serves Veterans, active duty military, and their families. Over a span of 2 years, the network has supported over 3,000 service requests from over 1,200 unique Veterans, active duty members, and their family members.
NCServes Coastal proved its value during Hurricane Florence, an IPR highlight. While the storm plummeted the coast, the network continued to serve the community without a decline in service. The network shifted operations to the three inland coordination centers (i.e., Asheville, Charlotte, and Raleigh), allowing the NCServes Coastal Coordination Center to close and staff to evacuate. Community-of-practice standards and state-of-the-art technology allowed intra-network referrals to continue to coordinate care for families on the coast despite the natural disaster. During the disaster and subsequent recovery, the network demonstrated its power by supporting 173 requests, with 91% of these needs resolved favorably.
To highlight expansion into underserved communities, NCServes Coastal awarded Wilmington Veteran Service Center with a Trail Blazer Award for exemplary network performance and engagement. Additionally, NCServes Coastal has been in partnership with the City of Jacksonville since its launch, ensuring that those in need can get connected to viable resources with the least amount of time. To acknowledge their continued support of the initiative, the City of Jacksonville also received a Trail Blazer Award.
Notably, the IPR also facilitated a panel discussion, comprised of three experienced service providers within the network—two female Veterans and one Active Duty Marine spouse. During the discussion, these providers contributed insightful feedback into the benefits of belonging to a coordinated network of providers and the difficulty of effective referrals/service delivery with the traditional service delivery model. One employment provider said that the network allows her to send referrals to other providers on the Veteran’s behalf that are outside her scope of expertise. In this way, the Veteran benefits from other network providers that can assist with other co-occurring needs.